Terms of service

1. Company details

2. Purpose

These General Terms govern the repair, maintenance, diagnosis and warranty management services for professional and domestic power tools provided by Talleres Barahona SL (hereinafter, "the Workshop").

Requesting any service implies the full and unconditional acceptance of these General Terms in the version in force at the time of the request.

3. Reception of equipment

• When handing over equipment for repair, the customer will receive a receipt with the repair order number, the reception date and a description of the reported fault.
• The customer must describe in detail the fault or problem detected in the equipment.
• Equipment must be handed over without accessories unless they are needed for the diagnosis. Otherwise, they must be listed on the receipt.
• Talleres Barahona is not responsible for accessories that have not been declared or listed on the reception receipt.
• The equipment will be visually inspected in the presence of the customer whenever possible.

4. Quotes

• Diagnosis and quote are free for tools under warranty. Outside the warranty, the inspection and the quote cost 10 € + VAT, which is deducted from the final amount if you accept the repair.
• Waiving the quote: if, when requesting the pickup or handing in the tool, the customer expressly waives the prior quote in writing (Royal Decree 58/1988), Talleres Barahona will carry out without consulting the customer the repairs that do not exceed 30% of the price of a new tool or one of similar characteristics.
• A detailed quote will be prepared, including the description of the fault, the spare parts needed, labour and the estimated time.
• The quote is valid for 15 calendar days from the date it is issued.
• Without that waiver, or above that amount, the repair will not start until the customer expressly accepts the quote (verbally or by email).
• If the quote is not accepted, the equipment must be collected within 30 days at the latest.
• Prices include VAT unless expressly stated otherwise.

5. Repair times

• The average repair time is 3-5 working days from the acceptance of the quote, subject to the availability of spare parts.
• This time may vary depending on the availability of spare parts, especially for imported brands.
• The customer will be informed of any significant delay through the contact channels provided.
• The times given are approximate and not contractually binding.

6. Warranty on repairs

All our repairs include a 3-month warranty covering:

• The labour and the spare parts used in the specific repair carried out.
• Defects arising exclusively from the work carried out by our workshop.

The warranty does NOT cover:

• Damage caused by misuse, accidents, falls or improper use of the equipment.
• Faults other than those originally repaired.
• Handling or repair by unauthorised third parties after our work.
• Normal wear of consumable parts (brushes, carbon brushes, seals, etc.).

To claim the warranty, the original repair invoice must be presented.

7. Management of manufacturer warranties

As the official service centre of Kress, Worx, Virutex, Flex, Lamello, HiKOKI, Deva, Shape and Stayer, we handle warranties according to the conditions of each manufacturer:

• The original proof of purchase (invoice or receipt) with a legible date must be presented.
• Legal warranty periods: three years for domestic use and one year for professional use, unless expressly extended by each manufacturer.
• The manufacturer's warranty does not cover normal wear, improper use, lack of maintenance, accidents or unauthorised modifications.
• The time needed to handle a warranty depends on the manufacturer and the availability of spare parts.

8. Pickup and delivery service

• We offer a pickup and delivery service at home anywhere in Spain and Portugal, by courier (Mail Boxes Etc.).
• The pickup and delivery service costs 10 € + VAT per trip, to be paid before the pickup by bank transfer or deposit. You can request it on our pickup page.
• The customer must make sure that the equipment is properly packed for transport, using suitable protection.
• Talleres Barahona is not responsible for damage caused during transport by inadequate packaging provided by the customer.
• Every shipment includes the compulsory transport insurance.

9. Payment methods

• Payment is made when the repaired equipment is collected.
• Accepted payment methods: cash, credit or debit card (Visa, Mastercard), bank transfer and Bizum.
• Specific payment terms (30/60 days) may be agreed with professional customers with a recurring volume.
• An invoice will be issued in accordance with the tax legislation in force.

10. Equipment not collected

• Repaired or quoted equipment must be collected within 30 calendar days at the latest from the notification to the customer.
• After this period, a storage charge of 1 €/day + VAT will apply.
• After 6 months without being collected or without the charges being paid, the equipment will be considered abandoned in accordance with the legislation in force.

11. Limitation of liability

Talleres Barahona SL will not be liable for the loss of data stored in the equipment, loss of use, loss of profit or any other indirect or consequential damage arising from the repair. We recommend that customers back up any important data before handing over the equipment.

In any case, the maximum liability of Talleres Barahona SL is limited to the market value of the repaired equipment at the time of reception.

12. Data protection

Personal data is processed in accordance with our Privacy policy and the data protection regulations in force (GDPR and LOPDGDD).

13. Dispute resolution and applicable law

These General Terms are governed by Spanish law.

The parties will try to settle amicably any disagreement arising from these terms. If no agreement is reached, they will submit to the Courts and Tribunals of Madrid, except where the customer is a consumer, in which case the courts of the consumer's domicile will be competent.

Consumers can ask for the official complaint forms at our workshop. If a complaint is not resolved, we will inform the consumer in writing of the accredited alternative dispute resolution bodies competent to handle it, such as the Consumer Arbitration Board of the Community of Madrid, and of whether we will take part in the procedure (Law 7/2017).

The European Commission publishes the list of alternative dispute resolution bodies of each Member State.

14. Changes

Talleres Barahona SL reserves the right to change these General Terms. Changes take effect from their publication on this website. The terms applicable to each service are those in force at the time of the request.

Last updated: September 2026